Inside LuckyWave’s handling of player information

Controller of your account information

Responsibility for the information tied to your player account sits with us at LuckyWave. Questions about this notice or about your rights reach us through our live chat, which is open 24/7, or through our support by e-mail. Please write from the e-mail address linked to your account so that we can match your request to the right person.

What we collect

We do not ask for details that serve neither your account nor a service you use. In practice we hold:

• Account details: the information you enter when you register, such as your name, contact details and login details.
• Identity verification data: the documents and details you send us so that we can confirm who you are before money leaves your account.
• Payment data: which method you used, how much, when, and whether each transaction went through.
• Gaming and bonus data: bets, wins, bonus codes you enter, wagering progress and your place in our VIP and loyalty programme.
• Communications: messages you send us through live chat or by e-mail.
• Technical data: what your device and browser tell our pages so they load correctly and keep your session safe.

Why we use it

Your information lets us run your account day to day: crediting what you pay in, applying the bonus stages you choose, tracking your wagering and paying out your winnings. Verification data lets us confirm that payouts reach the account holder. It also helps us prevent fraud, reply when you contact us and offer support if gambling becomes a problem. Promotional messages reach you only after you opt in, and you can opt out again whenever you like.

Our grounds for using data

We rely on the contract between us when we run your account and process payments. Where the law requires checks or record keeping, the basis is a legal obligation. For security, fraud prevention and improving our services, we rely on our legitimate interests and weigh them against your rights. Marketing and cookies that are not strictly necessary depend on your consent.

Who we share it with

We do not sell your personal data. We share it only where this is needed for the purpose for which it was collected:

• payment providers and banks that process your deposits and withdrawals;
• crypto payment services when you pay in or cash out with crypto;
• providers that help us verify identity and prevent fraud;
• game providers, to the extent needed to run the games you play;
• technical service providers that host our pages or run our support tools;
• public authorities, where the law requires us to disclose data.

Every recipient may use the data only for the agreed purpose and must protect it.

Cookies

Our pages use cookies and similar technologies. Strictly necessary cookies keep you logged in, remember your settings and protect your session, and the pages cannot work properly without them. Other cookies, such as those that measure use of our pages or support marketing, are set only with your consent. You can change your choice at any time in your browser settings.

How long we keep your data

Your data stays with us while your account is open. Once it is closed, we keep it only for as long as a legal duty, an open query or a possible claim requires, and then delete it or remove anything that could identify you.

How we protect it

Traffic between your browser and our pages is typically encrypted with SSL. Inside our team, access to personal data is limited to the people who need it for their work. You help by using a strong password of your own, keeping it to yourself and logging out on shared devices.

Your rights

UK data protection law gives you these rights over your information:

• obtain a copy of the personal data we hold about you;
• have inaccurate data corrected;
• ask for data to be erased where there is no reason for us to keep it;
• ask us to restrict how we use your data;
• object to processing based on our legitimate interests and to direct marketing;
• take the data you provided with you, in a machine-readable form;
• withdraw consent at any time, without affecting processing that took place before.

To use any of these rights, contact our live chat or our support by e-mail. We may ask you to confirm your identity first so that we never hand data to the wrong person.

Complaints

If you believe we have mishandled your personal information, tell our live chat or write to our support by e-mail, and we will review what happened and reply. You keep the right to go to the regulator at any point. In the UK that is the Information Commission (ICO): post reaches it at 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester M1 7BL, and its helpline is 0303 123 1113.

When this notice changes

Whenever our services or our use of data change, this notice changes with them. The date at the top shows the latest version. Where a change affects you significantly, we will let you know before it applies.