LuckyWave terms of use

This agreement governs your relationship with LuckyWave from the moment you register: how your account runs, how money goes in and out, and how our promotions work. Creating an account means you accept it, along with the separate rules of any offer you opt into.

1. Definitions

  • “We”, “us”, “our” means LuckyWave.
  • “You”, “player” means the person who holds a LuckyWave account.
  • “Account” means your personal player account with us.
  • “Bonus” means any promotional funds or free spins credited to your account under an offer.
  • “Wagering” means the total amount you must bet before bonus-related winnings can be withdrawn.

2. Who may play

In England and Wales, a person reaches full age at 18. Our 18+ notice typically marks our games as adults-only, and an account with us is for players of that age. Please give us accurate details and keep them up to date.

3. Your account

Sign-up typically uses an e-mail address and a password. You will usually add a phone number as well. As a rule, you accept these terms as part of signing up.
Your balance can run in GBP or in EUR. Keep your login details secret and log out on shared devices. You are responsible for activity carried out with your login. Tell our live chat straight away if you think someone else has used your account.

4. Deposits

The minimum deposit is £20. You can pay in by Visa or Mastercard, by bank transfer or with Bitcoin, Ethereum, Litecoin, Tether or Dogecoin. We charge no fees on deposits. Card and bank deposits are typically limited to £4,000 per transaction. Crypto deposits, as a rule, have no upper limit.

5. Identity verification

Identity verification is a required step with us, and every payout is tied to it. As a rule, the check is completed before your first withdrawal. The documents are typically an identity document and a proof of address. We usually confirm your e-mail address and phone number during the check. Verification is typically completed within 48 hours. We recommend completing it soon after sign-up so that a later payout is not held up.

6. Withdrawals

Payouts go out by two routes: bank transfer and crypto. Bank transfer is the slower of the two. Crypto is usually the fastest route. Because withdrawals depend on verification, a payout follows once your identity check is complete.

7. Bonuses and promotions

Our welcome package runs over your first four deposits and is worth up to £15,000 in total. It brings 100% up to £2,000 on the first deposit, 100% up to £3,000 on the second, a bonus up to £6,000 on the third and 100% up to £4,000 on the fourth. Free spins come with the first and the third deposit, and each stage has its own bonus code. The minimum deposit for the first stage is £20.
The following rules apply to bonuses:

  • Bonus funds carry 40x wagering.
  • The 40x is, as a rule, counted on the bonus amount.
  • What free spins win is usually wagered 40x too.
  • Contribution: slots typically count in full (100%), other games at 5%.
  • You have 7 days to use a bonus and 3 days to use free spins.
  • The highest single bet allowed with an active bonus is £5.

These general terms also apply to our other promotions, including reloads, cashback and VIP rewards. Taking part in any bonus is optional.

8. Fair and personal use

Your account is for your own personal entertainment. Please do not share it or let anyone else play through it.

9. Staying in control of your play

We want gambling with us to stay entertainment. If play starts to feel out of hand, take a break and ring the National Gambling Helpline (run by GamCare) on 0808 8020 133, free, 24 hours a day, 7 days a week. For a longer break, self-exclusion typically goes through our customer service. As a rule, our responsible-gambling page sets out warning signs and further help.

10. Data protection

We process your personal data as described in our privacy notice. Questions about data can go to our live chat or to our support by e-mail.

11. Changes to these terms

We update these terms when our services or offers change. The new version replaces the old one once published, so please reread the terms from time to time.

12. Contact and questions

Help is available around the clock in our live chat, and by e-mail through our support. Common questions are covered in our help centre. If you disagree with a decision about your account, contact our support first and give us the chance to look at it again.